HP Deskjet 2138 Troubleshooting, HP Deskjet 2138 wireless setup , 123.hp.com/dj2138
123.hp.com/dj2138 – HP Deskjet 2138 Troubleshooting
HP Deskjet 2138 Troubleshooting Print
The HP Deskjet 2138 troubleshooting manual is easily downloadable from our website at https://www.123hp-com.com/dj2138-deskjet-2138-troubleshooting
Besides the 123.hp.com/dj2138 troubleshooting instructions are also available on our website for quick repairs or issues
Troubleshooting is available in several categories
For Print the https://www.123hp-com.com/dj2138-deskjet-2138-troubleshooting/ guide suggests repairs for Windows as follows:
- Printer is offline or a print job may be stuck in the queue: for a job stuck in queue, the job files can be deleted and printer restarted; and for printers offline the Scan Doctor on the printer can fix the issue automatically or refer to the steps in our website for a manual repair
- If printer response is slow: Printer response is slow can mean several glitches such as
- Print jobs disappearing from the queue and not printing – in such as case it is best to check the print queue, run the Scan Doctor, uninstall the HP driver and software, rename the HPBXPSRENDER.DLL file, and reinstall the driver and software.
- The PDF print job could be canceled in the Edge Browser for Windows 10 – a simple solution would be to download the reader app
- Other issues could be error displays such as ‘Oxc19a0005’ error display and ‘User Intervention Required’ errors for which the printer can be reset or serviced
- The HP Deskjet 2138 troubleshooting also addresses issues of poor print quality where vertical lines or bands, garbled characters, part prints, blank pages prints, Excel gridlines not printed etc. – In most of these cases, the cartridge may be removed and placed back, genuine HP ink cartridges may be used and the printer allowed to rest
- For the printer Setup (123.hp.com/setup), installation and other associated updates, the HP Deskjet 2138 troubleshooting fixes issues under different classifications. At this stage even if the installation disc does not start, a manual setup can be accomplished with the 123.hp.com/dj2138 troubleshooting guide.
- Our backend team comprises of efficient, knowledgeable and brilliant engineers who are adept at fixing all issues by providing you with clear and concise instructions. Call us toll free at 1-800-237-0201 for individualized services.
HP Deskjet 2138 Troubleshooting Scan
The https://www.123hp-com.com/dj2138-deskjet-2138-troubleshooting/ guide typically resolves the Network Scanner Connection Error
Issue:
- When you try to scan, the scan fails and the document is not found the following steps are performed
- Check if the scan-related issue is also print-related
If error is for both:
Wireless connections:
- Look for Printer Does Not Maintain Wireless Connection
Wired connections:
- Check if the Ethernet port cable is connected to the router
- Restart the printer and the router
Restart all devices
- Turn off printer
- Ensure printer power cord is directly connected to the power outlet
- Close all programs on the computer and shut it down
- Then turn on both printer and computer
- Attempt to scan by clicking on Scan a Document or Photo
Check for printer connection status and network connectivity
- For wireless connections, make sure that the wireless signal is turned on
- For wired connections, make sure the cable is connected to the Ethernet port and green light is steady
Run print and scan doctor
- In the print and scan doctor click on Fix Scanning to fix the problem
- Test the scan
Uninstall the printer software and reinstall it
Check the Windows Image Acquisition Settings that is responsible for the communication between the computer and scanner
Temporarily disable the firewall because sometimes they may block the network printer communications
HP Deskjet 2138 Troubleshooting Copy
A classic problem encountered with the Copy function is quality. Poor resolution, printing vertical and horizontal lines, and color bands on printouts are some of the common issues.The 123.hp.com/dj2138 troubleshooting guide suggests the following steps:
Cleaning:
- Lines and color bands usually appear if the scanner is not clean. It is best to clean fingerprints, dust, debris, and smudges from the glass of the scanner. The lid and the document feed slot should also be cleaned with a soft, lint-free cloth.
- The ADF or automatic document feed rollers can accumulate dust and paper residue. The printer should be turned off to clean this.
Settings:
Copy Settings:
- Changing the copy settings could improve the print quality
- Press the Copy button in the printer’s control panel
- Select Settings and look for Optimization or Quality
- To enhance the quality you can choose from several modes such as Reduce/Enlarge, Optimize, Draft Mode etc.
Paper settings:
Mismatched paper type and size can also result in poor print quality
- In the control panel, look for Setup or Settings
- Choose Def. paper size under Paper Setup
Resetting the printer
- Sometimes recalibrating the printer can fix the issue
- Remove all items from the ADF and scanner glass
- Close the lid
- Disconnect the power cord
- Wait for at least 60 seconds
- Reconnect the power cord
- Load document to copy once again
Printer servicing
- If none of the above resolutions work, it is best to call for a printer servicing
HP Deskjet 2138 Troubleshooting Ink cartridge problem
Ink cartridge problems are usually Cartridges missing or incompatible cartridge
In such cases, it is essential to check if the ink cartridges are compatible with the printer
- The black ink cartridge should be in accordance to the number prescribed for the region
- Check the toner and cartridge for replacements – it is essential purchase genuine cartridges from genuine people
Cleaning the electrical cartridge contacts
- Clean all electrical cartridge contacts with a swab or a lint-free cloth – these include contacts on the cartridge and the ones located inside the printer
- Allow cartridges to dry out for about 10 minutes and insert it back again
Alternatively, just removing and reinserting the cartridges could resolve the issue
Another solution would be to restart the printer
- Turn the printer on and with the power still on disconnect the power cord, wait for about 10 to 15 minutes
- Connect the power
- Turn the printer on again
Check if the cartridges are in their right places
- First remove the black cartridge and replace
- Next, check the tri-color cartridge and replace
Close the scanner lid and check for error messages
HP Deskjet 2138 Troubleshooting Printer not found
Common problems encountered during a network driver download (https://www.123hp-com.com/dj2138-deskjet-2138-driver-download) and setup in windows are:
Printer not found and unable to find printer
Restart the 123.hp.com/dj2138 printer, computer and router by putting them off and on again
- Disconnect the power cord from the printer and all other devices
- Reconnect and turn on again
Check the printer’s connection to the network
- For a wireless connection, ensure that the Wireless signal on the printer is turned on
- Wired connection should show a steady green light
Try manually connecting the printer to the network
- The HP Installer will find the 123.hp.com/dj2138 printer
- The Wireless Setup Wizard can be used to setup the wireless
- The HP driver and software could be reinstalled again
Run Scan Doctor
- The Scan Doctor is a free tool
- It helps diagnose and resolve scanning and printing problems
Disable the firewall software temporarily on the computer
- Where the firewall is helpful in blocking threats, it can sometimes block any communication between the printer and the computer
Uninstalling the HP driver and software can help especially when the setup is not complete
Unboxing, Setting Up, and Installing the
HP Deskjet 2138 Printer
HP Deskjet 2138 Troubleshooting Clear Paper Jam
The 123.hp.com/dj2138 printer stops printing feeding pages during printing and a ‘Paper Jam’ error is displayed.
A brief instruction to remove paper jam is displayed on the printer’s control panel itself.
- Disconnect the power cord from the printer
- Open the access door of the cartridge
- From the cartridge access area, remove the jammed paper
- Care should be taken not to tear whole sheets
- Also locate the paper path cover, lift it up and gently remove any bits of torn paper jammed in the rear roller.
- Remove torn and bits of paper from the duplex path cover located right beneath the paper path cover
- Click the duplex path cover and the paper path cover back into their places
- Close the cartridge access door
Place the 123.hp.com/dj2138 printer on a flat surface so that the input tray does not bend
Clear any obstructions such as small objects, pens, pencils etc.
Gently turn the printer to look for any pieces of paper that might be trapped in the input tray
Return the printer to its normal position
Connect the power cord
Clear all display messages on the control panel
To clear any paper that may be jammed in the input tray
- Pull out the input tray
- Remove the loose sheets
- Then remove any bits of paper
- Put the printer power off
- Wait for 30 seconds and turn it on
Print a Printer Status Report to print a test page
If error is still displayed get the printer serviced.
HP Deskjet 2138 Troubleshooting fax
The 123.hp.com/dj2138 Troubleshooting provides solutions for faxing issues that are classified as:
Faxes cannot be sent but can be received
- Verify the dialed number and if all the digits are present to access the long distance service
- For computers that use Speed Dial print the page to be faxed separately and dial manually out of the HP printer
- The HP fax should have the appropriate Tone Dialing or Pulse Dialing option
- If faxes are being sent manually but not from the computer, check for connectivity between the computer and the printer.
- Open HP Director application and click on Status
- If Status is disconnected, then verify physical cable connection between both devices
Intermittent failure of faxing
- Reasons for failure of fax communication could be static in the phone line or if the phone cable is too long and coiled
- For a static, call the telephone service provider to rectify the phone line – the poor quality of the phone line is one of the most common causes of the intermittent fax failure
- A coiled cable can result in echoes and cross-talks in the line besides loss of signal strength
It is always advised that original fax cables supplied along with your HP product is used
HP Deskjet 2138 Troubleshooting ePrint
Print outputs are not accomplished when a print job is sent to the ePrint email address.
In such a case:
- Make sure 123.hp.com/dj2138 printer is on and connected to a network
For a Wired Ethernet connection:
- Check the cable and the Ethernet port of the printer
- Look for a steady green link light and orange activity light indicating cable is connected
For a Wireless Network connection:
- Put the wireless feature on
- Ensure printer is connected to the same network as your computer
- See if web services are on
- If the web service fails to connect, troubleshoot the Wireless Network Connection
- Update the firmware to the latest version
- Check 123.hp.com/dj2138 printer’s control panel for any error message
Check print job requirements and the email
- Ensure correct email address in the To: field and no additional addresses
- Subject Line should have some text
- No more than 10 attachments can be sent at a time
- File size should be less than 10 MB
In an optional action, check the print history queue
- In the ePrint history if the print job is displayed then wait for the printer to receive the job
- If an error message is displayed, rectify and resend the print job
Troubleshoot network connection and resolve common connection issues if the ePrint does not function
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