HP Deskjet 2138 Troubleshooting, HP Deskjet 2138 wireless setup , 123.hp.com/dj2138

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HP Deskjet 2138 Troubleshooting

Troubleshooting

Ink Cartridge Problem

Printer Not Found

123.hp.com/dj2138 – HP Deskjet 2138 Troubleshooting

HP Deskjet 2138 Troubleshooting Print

The HP Deskjet 2138 troubleshooting manual is easily downloadable from our website at https://www.123hp-com.com/dj2138-deskjet-2138-troubleshooting

Besides the 123.hp.com/dj2138 troubleshooting instructions are also available on our website for quick repairs or issues

Troubleshooting is available in several categories

For Print the https://www.123hp-com.com/dj2138-deskjet-2138-troubleshooting/ guide suggests repairs for Windows as follows:

Printer is offline or a print job may be stuck in the queue: for a job stuck in queue, the job files can be deleted and printer restarted; and for printers offline the Scan Doctor on the printer can fix the issue automatically or refer to the steps in our website for a manual repair
If printer response is slow: Printer response is slow can mean several glitches such as
- Print jobs disappearing from the queue and not printing – in such as case it is best to check the print queue, run the Scan Doctor, uninstall the HP driver and software, rename the HPBXPSRENDER.DLL file, and reinstall the driver and software.
- The PDF print job could be canceled in the Edge Browser for Windows 10 – a simple solution would be to download the reader app
- Other issues could be error displays such as ‘Oxc19a0005’ error display and ‘User Intervention Required’ errors for which the printer can be reset or serviced
The HP Deskjet 2138 troubleshooting also addresses issues of poor print quality where vertical lines or bands, garbled characters, part prints, blank pages prints, Excel gridlines not printed etc. – In most of these cases, the cartridge may be removed and placed back, genuine HP ink cartridges may be used and the printer allowed to rest
For the printer Setup (123.hp.com/setup), installation and other associated updates, the HP Deskjet 2138 troubleshooting fixes issues under different classifications. At this stage even if the installation disc does not start, a manual setup can be accomplished with the 123.hp.com/dj2138 troubleshooting guide.
Our backend team comprises of efficient, knowledgeable and brilliant engineers who are adept at fixing all issues by providing you with clear and concise instructions. Call us toll free at 1-800-237-0201 for individualized services.

HP Deskjet 2138 Troubleshooting Scan

The https://www.123hp-com.com/dj2138-deskjet-2138-troubleshooting/ guide typically resolves the Network Scanner Connection Error

Issue:

When you try to scan, the scan fails and the document is not found the following steps are performed
Check if the scan-related issue is also print-related

If error is for both:

Wireless connections:

Look for Printer Does Not Maintain Wireless Connection

Wired connections:

Check if the Ethernet port cable is connected to the router
Restart the printer and the router

Restart all devices

Turn off printer
Ensure printer power cord is directly connected to the power outlet
Close all programs on the computer and shut it down
Then turn on both printer and computer
Attempt to scan by clicking on Scan a Document or Photo

Check for printer connection status and network connectivity

For wireless connections, make sure that the wireless signal is turned on
For wired connections, make sure the cable is connected to the Ethernet port and green light is steady

Run print and scan doctor

In the print and scan doctor click on Fix Scanning to fix the problem
Test the scan

Uninstall the printer software and reinstall it

Check the Windows Image Acquisition Settings that is responsible for the communication between the computer and scanner

Temporarily disable the firewall because sometimes they may block the network printer communications

HP Deskjet 2138 Troubleshooting Copy

A classic problem encountered with the Copy function is quality. Poor resolution, printing vertical and horizontal lines, and color bands on printouts are some of the common issues.The 123.hp.com/dj2138 troubleshooting guide suggests the following steps:

Cleaning:

Lines and color bands usually appear if the scanner is not clean. It is best to clean fingerprints, dust, debris, and smudges from the glass of the scanner. The lid and the document feed slot should also be cleaned with a soft, lint-free cloth.
The ADF or automatic document feed rollers can accumulate dust and paper residue. The printer should be turned off to clean this.

Settings:

Copy Settings:

Changing the copy settings could improve the print quality
Press the Copy button in the printer’s control panel
Select Settings and look for Optimization or Quality
To enhance the quality you can choose from several modes such as Reduce/Enlarge, Optimize, Draft Mode etc.

Paper settings:

Mismatched paper type and size can also result in poor print quality

In the control panel, look for Setup or Settings
Choose Def. paper size under Paper Setup

Resetting the printer

Sometimes recalibrating the printer can fix the issue
Remove all items from the ADF and scanner glass
Close the lid
Disconnect the power cord
Wait for at least 60 seconds
Reconnect the power cord
Load document to copy once again

Printer servicing

If none of the above resolutions work, it is best to call for a printer servicing

HP Deskjet 2138 Troubleshooting Ink cartridge problem

Ink cartridge problems are usually Cartridges missing or incompatible cartridge

In such cases, it is essential to check if the ink cartridges are compatible with the printer

The black ink cartridge should be in accordance to the number prescribed for the region
Check the toner and cartridge for replacements – it is essential purchase genuine cartridges from genuine people

Cleaning the electrical cartridge contacts

Clean all electrical cartridge contacts with a swab or a lint-free cloth – these include contacts on the cartridge and the ones located inside the printer
Allow cartridges to dry out for about 10 minutes and insert it back again

Alternatively, just removing and reinserting the cartridges could resolve the issue

Another solution would be to restart the printer

Turn the printer on and with the power still on disconnect the power cord, wait for about 10 to 15 minutes
Connect the power
Turn the printer on again

Check if the cartridges are in their right places

First remove the black cartridge and replace
Next, check the tri-color cartridge and replace

Close the scanner lid and check for error messages

HP Deskjet 2138 Troubleshooting Printer not found

Common problems encountered during a network driver download (https://www.123hp-com.com/dj2138-deskjet-2138-driver-download) and setup in windows are:

Printer not found and unable to find printer

Restart the 123.hp.com/dj2138 printer, computer and router by putting them off and on again

Disconnect the power cord from the printer and all other devices
Reconnect and turn on again

Check the printer’s connection to the network

For a wireless connection, ensure that the Wireless signal on the printer is turned on
Wired connection should show a steady green light

Try manually connecting the printer to the network

The HP Installer will find the 123.hp.com/dj2138 printer
The Wireless Setup Wizard can be used to setup the wireless
The HP driver and software could be reinstalled again

Run Scan Doctor

The Scan Doctor is a free tool
It helps diagnose and resolve scanning and printing problems

Disable the firewall software temporarily on the computer

Where the firewall is helpful in blocking threats, it can sometimes block any communication between the printer and the computer

Uninstalling the HP driver and software can help especially when the setup is not complete

HP Deskjet 2138 Troubleshooting Clear Paper Jam

The 123.hp.com/dj2138 printer stops printing feeding pages during printing and a ‘Paper Jam’ error is displayed.

A brief instruction to remove paper jam is displayed on the printer’s control panel itself.

Disconnect the power cord from the printer
Open the access door of the cartridge
From the cartridge access area, remove the jammed paper
Care should be taken not to tear whole sheets
Also locate the paper path cover, lift it up and gently remove any bits of torn paper jammed in the rear roller.
Remove torn and bits of paper from the duplex path cover located right beneath the paper path cover
Click the duplex path cover and the paper path cover back into their places
Close the cartridge access door

Place the 123.hp.com/dj2138 printer on a flat surface so that the input tray does not bend

Clear any obstructions such as small objects, pens, pencils etc.

Gently turn the printer to look for any pieces of paper that might be trapped in the input tray

Return the printer to its normal position

Connect the power cord

Clear all display messages on the control panel

To clear any paper that may be jammed in the input tray

Pull out the input tray
Remove the loose sheets
Then remove any bits of paper
Put the printer power off
Wait for 30 seconds and turn it on

Print a Printer Status Report to print a test page

If error is still displayed get the printer serviced.

HP Deskjet 2138 Troubleshooting fax

The 123.hp.com/dj2138 Troubleshooting provides solutions for faxing issues that are classified as:

Faxes cannot be sent but can be received

Verify the dialed number and if all the digits are present to access the long distance service
For computers that use Speed Dial print the page to be faxed separately and dial manually out of the HP printer
The HP fax should have the appropriate Tone Dialing or Pulse Dialing option
If faxes are being sent manually but not from the computer, check for connectivity between the computer and the printer.
Open HP Director application and click on Status
If Status is disconnected, then verify physical cable connection between both devices

Intermittent failure of faxing

Reasons for failure of fax communication could be static in the phone line or if the phone cable is too long and coiled
For a static, call the telephone service provider to rectify the phone line – the poor quality of the phone line is one of the most common causes of the intermittent fax failure
A coiled cable can result in echoes and cross-talks in the line besides loss of signal strength

It is always advised that original fax cables supplied along with your HP product is used

HP Deskjet 2138 Troubleshooting ePrint

Print outputs are not accomplished when a print job is sent to the ePrint email address.

In such a case:

Make sure 123.hp.com/dj2138 printer is on and connected to a network

For a Wired Ethernet connection:

Check the cable and the Ethernet port of the printer
Look for a steady green link light and orange activity light indicating cable is connected

For a Wireless Network connection:

Put the wireless feature on
Ensure printer is connected to the same network as your computer
See if web services are on
If the web service fails to connect, troubleshoot the Wireless Network Connection
Update the firmware to the latest version
Check 123.hp.com/dj2138 printer’s control panel for any error message

Check print job requirements and the email

Ensure correct email address in the To: field and no additional addresses
Subject Line should have some text
No more than 10 attachments can be sent at a time
File size should be less than 10 MB

In an optional action, check the print history queue

In the ePrint history if the print job is displayed then wait for the printer to receive the job
If an error message is displayed, rectify and resend the print job

Troubleshoot network connection and resolve common connection issues if the ePrint does not function

Disclaimer: The contents on this page are meant for the All-in-one Deskjet Printer series

Disclaimer

123hp-com.com is an Independent Service Provider providing technical assistance for HP Printers. At 123hp-com.com, the service is free for owners whose products are covered by a warranty. Users are advised to prudently review our policies with regard to website usage. You can also download the latest HP Printer software and driver from 123.hp.com/setup or 123.hp.com/us/en/

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